BrokenTusk
Privacy Policy

Last updated 24 September, 2020

Your privacy matters to us. On this page you will find details of what information we collect about you, what we need it for, who we share it with, an dour assurances on the safety of this information.

1. Applicability

This privacy policy applies to all of the products and services (“Services”) offered by BrokenTusk Technologies Private Limited (referred to at various points as “Setu”, “website”, “platform”, “we”, “our”, or “us”). By using this website and our Services, you agree to the terms and conditions of this privacy policy, and consent to our use, storage, disclosure, and transfer of your information in the manner described in this privacy policy.

Please note that this policy only covers the information that we collect, use and share. It does not cover any websites, products, or services that may be provided by third parties in the course of your access of Setu’s Services. We encourage you to review the respective privacy policies of those third parties for information about their practices.

Setu and its Services are not intended for the use of any person under the age of 18. If you are under 18, please do not use Setu’s Services. If we learn that we have collected any personal data from a child under 18, we shall delete this information at the earliest.


2. Information we collect and what we need it for

What we may collectWhat we need it for
Email id, phone number, company informationTo send you product updates, technical alerts,support, responses to complaints and other communication.
Browser and device data (device model, IP address, OS, etc.)To help us ensure our website and services function correctly, improve compatibility.
Usage data (pages visited, time spent,etc.)To understand how you are using our website and services, improve them, perform data and transaction processing to enhance our Services and other corrective and diagnostic purposes.
Browser and device data (device model, IP address, OS, etc.)To help us ensure our website and services function correctly, improve compatibility.
Demographic, contact, and KYC information (legalname, address, PAN, GSTIN, etc.)To create a user account, carry out KYC processes(where relevant), obligations based on applicable anti-money laundering and anti-terrorism requirements,economic and trade sanctions, customer due diligence,suspicious activity reporting, foreign exchange andinternational trade, tax reporting and other applicablelaws, regulations, and to enable various services onthe platform.
Bank account details and other financial informationTo facilitate financial transactions through our Services. PasswordsTo verify your identity in the use of the Services, in the event you create a user account on our platform.

This section will be updated as and when we add new products and features.


3. Sharing and disclosure

We may share your information with:

(i) our subsidiary and affiliate companies, as well as select business partners with whom we have a contractual relationship,

(ii) our advisors, auditors and other service providers to the extent necessary for the performance of their services,

(iii) government bodies or law enforcement agencies pursuant to a legal obligation, compliance or corporate governance function.


4. Security practices

We follow industry-standard best practices with respect to storage of your information, and to protect your information from theft, loss, unauthorized access, misuse and modification. Our information security policies and our technical, operational and physical security measures conform to the ISO/IEC27001 standard.

Further, we limit access to your information to those of our employees and advisors who have a need to know such information.

We store your information using the Amazon Web Services cloud platform(whose privacy policy is available here) on their servers located within and outside India.


5. Updates to this policy

We may periodically update this policy, and it is your responsibility to check this page frequently in order to stay up to date with changes. The date of the current version is mentioned at the top of this page. In case of any significant and material changes to this policy, we may email you to explain the changes.


6. Review of information and withdrawal of consent

You may review any information which you provide to us. In case any personal or sensitive personal information you provide to us is found to be inaccurate or deficient, you may correct or amend such information. You may also revoke consent to the collection of information going forward, and ask us to delete information you have provided to us. In order to exercise any of these rights, please email to compliance@setu.co.


7. Data retention

We will retain your information, including sensitive personal information, only for so long as is reasonably necessary to provide you the service for which such information was collected.[As permitted under applicable law, we may retain your information even after you terminate use of the Services. However, such information will continue tobe processed as required by law and in accordance with this policy.]


8. Grievance Officer

Our General Counsel is our designated grievance officer, and may be contacted through the following means—

compliance@setu.co / +91 (80) 4377 5911
Third floor, No. 2/1, Embassy Icon Annexe, Infantry Road, Bengaluru, India - 560001